TELEMEDICINE & HEALTH SERVICES
Telemedicine payment processing.
Healthcare-related businesses can require a more detailed review of services, locations, fulfillment, and credentials. Start with an accurate description of your operating model.
MERCHANT ACCOUNT REQUIREMENTS
The details behind your business.
Use this guide to prepare the conversation. These are questions to discuss—not a promise that any particular product, activity, or business will qualify.
01
Describe the service, not just the category
Explain whether you provide consultations, a platform, subscriptions, or other services. Identify who delivers the service and where the business operates.
02
Be ready for credential questions
The provider may request professional, business, or product documentation relevant to its review. Use its secure application for sensitive information.
03
Map the billing and fulfillment flow
Clarify when patients or customers pay, who is the merchant of record, how refunds work, and whether products are supplied. Do not include patient data in an initial enquiry.
PREPARE FOR UNDERWRITING
What to have ready.
Your initial enquiry needs only basic business details. Save sensitive documents for the provider’s secure process.
- Business website and service overview
- Operating locations
- Relevant business credentials
- Billing, delivery, and refund process
Questions about telemedicine & health services
Do you accept every telemedicine business?
No. Axis lists telemedicine among its specialist categories, but specific services and products still require individual review.
Should I submit patient information?
No. The initial ProudPay form is for business contact and operating details only. Do not send patient records, medical histories, or card information.
Does payment approval establish healthcare compliance?
No. A processing decision does not establish that your business meets every applicable professional or regulatory requirement.
ProudPay refers to Axis Merchant Group. Axis publicly identifies this broad category among its specialist areas; the specific business remains subject to review. See how the relationship works.
HIGH-RISK PAYMENT PROCESSING
Request a merchant account review.
Request a processing review based on your industry, sales model, and transaction volume.