Telemedicine & health services
Telemedicine & Health Service Payment Options
Healthcare businesses can have very different payment needs. ProudPay helps you connect with payment specialists to discuss your services, billing model, and potential merchant account options without collecting patient records in your inquiry.
No obligation. No guaranteed approval.
Explain the business behind the appointment
Describe whether your business provides consultations, operates a platform, offers memberships, sells products, or combines several activities. Explain who delivers the service and which business receives payment. Include any separate pharmacy, laboratory, or fulfillment relationship relevant to the billing model.
Use business-level information for this first discussion. The purpose is to understand your operation and payment requirements, not to assess a patient, diagnosis, or treatment. Product and service categories should be disclosed accurately from the start.
Prepare a business-level overview
A payment specialist can identify the information needed for further review and explain the appropriate submission channel.
- Services offered and the markets in which you operate
- Business structure and relevant professional or business credentials
- Who bills the customer and when payment is collected
- Appointment, membership, or other recurring charges
- Your booking, practice-management, and checkout systems
- Refund, cancellation, and customer-support procedures
Review integration and data handling separately
Discuss how payment collection would fit into your existing workflow. Ask what information each system needs, which parties can access it, and whether a proposed integration supports your actual use case. Payment functionality alone does not establish that a system meets every obligation of a healthcare business.
Before choosing a setup, have your appropriate technical and compliance advisers review data flows and agreements. Also ask the payment provider about settlement, reserves, account limits, fees, and any restrictions that apply to the disclosed services.
Start with the information that belongs here
Send ProudPay your business contact information, website, and a general description of your payment needs. Do not submit patient names, medical records, prescriptions, or payment-card details. Our payment processing partners can review your business model and discuss suitable account options.
Common questions
Can every telehealth model be supported?
No eligibility is assumed. Services, products, jurisdictions, licensing, and billing arrangements require individual provider review.
Can I ask about an existing booking or practice platform?
Yes. Share its name and the payment workflow you need. Compatibility and data-handling requirements must be checked for that specific setup.
Should I include patient examples in my inquiry?
No. Describe the business and billing process in general terms. Keep patient information out of the ProudPay inquiry form.
Ready for a closer look?
Tell us about your business. We’ll help you start the right conversation.